JC Licht Benjamin Moore Paint & Decor Store Aurora - Aurora, Illinois

Prime Aita

As the owner of Prime Aita Painting, I highly recommend JC Licht - Benjamin Moore for all your painting needs. Their wide range of high-quality paints and stains consistently delivers exceptional results on every project. The durability and finish of their products never disappoint. Beyond the excellent supplies, their customer service is outstanding—always reliable, knowledgeable, and ready to assist with any questions or special requests. JC Licht is a trusted partner, and their products help make every job a success. Highly recommended!

Sadia

This store is a joke. They refuse to accept responsibility for their mistakes and instead blame me and my contractor for an issue that was entirely their fault.

My contractor dropped off empty paint canisters containing a small amount of paint at the store so the colors could be matched. Later, I personally went to the store to pick up the paint, as my contractor was busy. The store handed me the new paint along with the original canisters, confirming that they received the canisters and knew they were intended for color matching.

However, instead of matching the paint as was clearly implied, the store created new paint based on their standard formulas. My contractor, trusting that the store had done their job correctly, used the paint. It wasn’t until after the painting was completed that we realized the colors did not match.

When I raised this with the store, they made the correct color but outright refused to take responsibility for the mistake. They claimed the contractor didn’t explicitly request a match, which is a ridiculous excuse. Why else would someone provide canisters with leftover paint? To claim this is the fault of my contractor—or that he should have checked your work—is both insulting and unprofessional.

This kind of blame-shifting is outrageous. It should never be the customer’s responsibility to double-check that your store has performed a straightforward task. I trusted Benjamin Moore for its reputation, but this experience makes me question the professionalism and customer service your brand supposedly values.

I expect you to address this issue and ensure your stores take accountability for their mistakes in the future. Ignoring customer concerns and blaming others is not how a reputable company operates.

Adam Sofa

Great store and customer service. This location rests assure that you are taken care of properly and does a really great job of informing you on everything you need for your projects. If you’re a diy’er to professional, this is the store for you.

Nathan

Francisco and the Aurora team were so generous in helping support my eagle scout community service project. I highly recommend everyone to take their business to JC Licht in Aurora.

Anthony Salvatori

Waited over 15 minutes for someone to show up to the desk to greet me... no one in sight. In general many Ben Moore retailers take an "our products are better than all others" approach to customer service. My recommendation is to head to Sherwin Williams, they can tint all benjamin moore colors in their products and put an extra effort in treating everyone with respect no matter their knowledge on paint products.

Linda Grula

I had a fantastic experience working with Holly on choosing colors for my foyer and dining room. She demonstrated an impressive ability to sift through countless options and narrowed down selections that perfectly suited my taste. Holly's expertise made the entire experience enjoyable and resulted in choosing the perfect paint colors.

Colleen Driscoll

Fantastic experience! Far exceeded my expectations. Megan was extremely kind, patient and knowledgeable as she went through our house with my spouse and me room by room while we debated paint colors and tones. She had excellent suggestions and immediately understood our pain points and preferences and made fantastic suggestions based upon them. I’m super excited for the next phase of our townhome journey!

By the way I love that she left us with a folder of our swatches and worked directly with the painting company we hired as well.

Jesus Rendon

Francisco & his staff are great at helping out one of the best stores highly recommend