Floor & Decor - Sanford, Florida

Le magasin Floor & Decor, situé à l'adresse 221 Towne Center Blvd, Sanford, FL 32771, est un établissement spécialisé dans la vente de revêtements de sol et de carrelage. Le magasin propose une large gamme de produits de qualité pour répondre à tous les besoins en matière de revêtements de sol.

L'entreprise se distingue par sa politique de livraison et de retrait en magasin, permettant aux clients de récupérer leur commande directement en boutique ou de se la faire livrer à domicile. Vous pouvez également effectuer vos achats directement en magasin, bénéficier de services sur place et profiter d'une entrée accessible en fauteuil roulant ainsi que d'un parking réservé à cet effet.

Le magasin Floor & Decor accepte les cartes de crédit, les cartes de paiement et les paiements mobiles NFC, offrant ainsi un maximum de flexibilité pour vos paiements. De plus, l'entreprise propose une garantie de service et la possibilité d'effectuer des achats rapides, idéal pour les clients en déplacement.

Actuellement, l'entreprise dispose d'une excellente réputation, avec un avis moyen de 4.5/5 sur la base de 1158 avis sur Google My Business. Les clients apprécient la qualité des produits, la variété des choix et le professionnalisme de l'équipe en magasin.

Avis de Floor & Decor

Kimberly Milligan

1/5

Absolutely absurd!!!! Once I get all my money back I will never ever go through this company again! Is there enough space in the box to explain all the issues? Long but worth the read I promise. First we placed an order for more of the flooring we had previously installed months prior because we decided to do one more room in it and the Sanford store pulled our product and took our payment online but turned around and sold our product weeks later as we were unable to get there as fast as they wanted us too. So now we missed out on having the rest of our flooring to match come to find out there is only one way to get a refund that’s to go to the store then with some frustration she found out she can send a corporate check in 10 days. Still have not received said check. So in desperation I still needed and wanted the rest of this flooring so it can match. We found out we could order it from Georgia but we would have to pay for shipping. The 5 boxes we needed of product showed up today. Now to that issue freight company never set up for delivery date and time so we can be sure product was somewhere protected as we live in Florida and it’s the rainy season. They showed up! Dropped the pallet in my driveway and you guessed it rain multiple times today! Now pallet of flooring is soaked. Upon removing what little wrapping there was several boxes were soaked inside!!! And came across another one was already opened missing 2 planks and lastly a box was torn and the bottom of a plank was damaged in two places this was an entirely different box and more soaked than the last! Called the Georgia store to get a managers assistance to no avail after a 30 minute hold time. Upon requesting a manager a man who didn’t seem enthused to speak to anyone on the other line “transferred” me to a manager so I spoke with said manager and she was not a manger she was just a sales associate and said that the call transferred to her was from a manager! She attempted to get a manger on the line to see how they will rectify this issue. No avail again she took my name and number and order info and told me somebody should be able to call me back in an hour! Still no call back. We paid $220.33 in SHIPPING (almost the exact amount of the product itself!) to get the product here in good new condition and they should’ve had a scheduled date and time for delivery to be sure that was the case! I TRULY HOPE THIS REVIEW FINDS THE CORRECT PERSON TO MAKE THIS RIGHT!!! You read this far now you can take a look at the photos.

Alicia Warner

5/5

Dolores, mom, was absolutely incredible in helping our family decide on flooring. Her knowledge was so helpful as this was the first time we’ve installed flooring in our home. Dolores stayed with throughout the whole store and helped make the decision easy based on her knowledge and experience. The floors are great quality.

Sandy Jennings

5/5

Artho, the store manager in your Sanford location was exceptional. We came in with a section of laminate flooring we purchased six years ago. We needed to find something close to finish off two bedrooms. He gave us his undivided attention and helped us purchase flooring that is very close to what we purchased before. He also helped with securing financing with a Floor and Decor line of credit. RaeAnne checked us out. She was very sweet. A great experience all around.

April's Life Vlogs and Adventures April

5/5

My niece decided to remodel her grandma's room. She's in her mid 20's and didn't know what supplies she needed. Marcus saw us looking around and offered to help. He was amazing. We got a great deal on the tile and he guided us towards the materials she needed to install the tile. He didn't take advantage of us and gave us top notch service. Thank you Floor Decor and Marcus. You are amazing.

True BeautybyTamara

5/5

Eddie at the Floor and Decor Sanford location was amazing! He went above and beyond to help us load all our tiles and made sure we had the exact amount of Tile Mortar and grout needed for our home project. His assistance and knowledge were invaluable. Highly recommend Eddie for all your flooring needs!

Khagendra Patil

5/5

Dolores has been great customer service, she was great at explaining us all details and helped out with what we exactly need. Had a wonderful experience.

Tammy Stickle

5/5

We have shopped floor and decor a few times and this is the second time we have had the pleasure of having Dolores help with the service of our choices. She is very knowledgeable and helpful. Thank you Dolores for your help and enjoying our laughs today! Tammy

Melissa Koury

5/5

I worked with Myriam in the design center. She is amazing at pulling beautiful materials together. She could picture my style just by talking with her about my desired design. Myriam has an a talented eye, friendly and helpful.